Our Policy

 

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us in advance with details of your purchase and why you wish to return your purchase. We will issue you with a refund number and give you the details for how to process your return.

 

 

Please do not send your purchase back without contacting us at Carlisle Campers first.

 

 

There are certain situations where only partial refunds are granted:

 

 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

 

Refunds

 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days of which you will have been notified.

 

 

Late or missing refunds

 

 

If you haven’t received a refund yet, first check your bank account again.

 

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

 

Next contact your bank. There is often some processing time before a refund is posted.

 

 

If you’ve done all of this and you still have not received your refund yet, please contact us at carlislecampershop@hotmail.com.

 

 

Sale items

 

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 

Exchanges

 

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carlislecampershop@hotmail.com and send your item to: Carlisle Campers, 11 Crosshill Drive, Carlisle, Cumbria, CA2 6RS, UK

 

 

 

 

Shipping returns

 

 

To return your product, you should mail your product to: Carlisle Campers, 11 Crosshill Drive, Carlisle, Cumbria, CA2 6RS, UK.

 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Need help?

 

 

Contact us at carlislecampershop@hotmail.com for questions related to refunds and returns.